Shipping policy
1. Order Handling Time
Retail In-Stock Items: All orders are processed within 1-3 business days (Monday – Friday). Orders are not processed or shipped on weekends or holidays.
Custom/Team Store Items: Due to the personalized nature of these products, the processing cycle is typically 10-14 business days after the Team Store has closed.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there is a significant delay in the shipment of your order, we will contact you via email or telephone.
2. Transit Time & Shipping Rates
All packages are shipped from Grove City, Ohio. Shipping charges for your order will be calculated and displayed at checkout based on weight and destination.
| Shipping Method | Estimated Transit Time | Shipping Rates |
|---|---|---|
| Standard Shipping | 3 - 7 Business Days | Calculated at checkout |
| In-store Pickup | Ready when notified | Free |
Pickup Address: 4094 Broadway, Grove City, OH 43123.
Pickup Hours: Monday – Friday, 10:00 AM – 5:00 PM.
3. Shipping Coverage
- We currently ship to addresses within the U.S., including all 50 states and the District of Columbia.
- We ship to P.O. Boxes and APO/FPO addresses.
- International shipping is currently not supported.
4. Shipment Confirmation & Order Tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
5. Customs, Duties, and Taxes
MoB Apparel is responsible for any sales tax applied to the order at checkout (where applicable). Any customs or import duties applied to orders outside the U.S. (if any) are the responsibility of the customer.
6. Damages
MoB Apparel is liable for any products damaged or lost during transit. If you received your order damaged, please contact our support team to file a claim. Please save all packaging materials and damaged goods before filing a claim.
7. Contact Information
If you have any questions regarding our shipping policy, please reach out to us:
Phone: (614) 277-8003
Address: 4094 Broadway, Grove City, OH 43123
Email: info@mobappareloh.com