Return policy
At MoB Apparel, we are committed to providing high-quality custom printing and apparel services. Because many of our products are customized to individual or team specifications, our return policy is outlined below to ensure transparency and clarity.
1. Return Window
- Retail/Stock Items: Customers have 30 days from the date of purchase or delivery to initiate a return.
- Customized/Personalized Items: Returns for custom orders are only accepted if the product is defective or if there was a printing error on our part. Claims must be filed within 14 days of receipt.
2. Condition of Items
To be eligible for a return, items must be:
To be eligible for a return, items must be:
- Unworn, unwashed, and in their original condition.
- Accompanied by the original packaging and tags.
3. Return Process
- In-Store: You may bring the item directly to our storefront at 4094 Broadway, Grove City, OH 43123.
- By Mail: Please contact us at customerservice@mobappareloh.com or call +1 614-277-8003 to receive a Return Authorization. Customers are responsible for shipping costs on non-defective returns.
4. Refunds
Once your return is received and inspected, we will process your refund.
Once your return is received and inspected, we will process your refund.
- Refund Method: Credits will be applied to the original method of payment.
- Timeline: Please allow 7-10 business days for the refund to appear on your statement.
5. Restocking Fees & Shipping
- Restocking Fee: We do not charge a restocking fee.
- Return Shipping: MoB Apparel will provide a prepaid label if the return is due to our error (defective product or wrong item). For all other returns, the customer is responsible for shipping costs.
6. Non-Returnable Items
- Customized items with no manufacturing defects.
- Items marked as "Final Sale" or clearance.